Privacy Policy
1 April 2025
1. Who are we?
MyRenaultRadioCode.com is a service for retrieving Renault and Dacia radio codes via the PRE code system. We process personal data solely for the delivery of this service and comply with the General Data Protection Regulation (GDPR).
2. What data do we collect?
When placing an order, we collect:
When using the contact form, we collect: name, email address, the subject you selected and your message.
- Email address (for delivery of the radio code)
- The PRE code entered (necessary for calculation)
- Payment information (processed via Stripe — we do not store card data)
- IP address (for fraud prevention and security)
3. How do we use your data?
We use your data solely for:
We never sell your data to third parties and do not use it for marketing purposes unless you have explicitly given your consent.
- Calculating and delivering your radio code by email
- Handling questions, complaints or guarantee requests
- Fraud prevention and security monitoring
- Legal obligations (tax administration)
4. Payment processing via Stripe
Payments are processed by Stripe, Inc., a certified PCI DSS Level 1 payment provider. Your card or payment data is processed directly by Stripe and is never stored on our servers.
5. Retention periods
We do not retain your personal data longer than necessary:
- Order data: 7 years (legal retention obligation for tax purposes)
- Contact messages: maximum 1 year after handling
- IP addresses for security: maximum 90 days
6. Your rights
Under the GDPR you have the following rights:
- Access: you can request what data we hold about you
- Correction: you can have incorrect data corrected
- Erasure: you can request deletion of your data (to the extent permitted by law)
- Objection: you can object to the processing of your data
- Portability: you can request your data in a structured format
7. Security
We take appropriate technical and organisational measures to protect your personal data against loss, theft or unauthorised access. Our website uses HTTPS encryption.
8. Cookies
Our website uses functional cookies that are necessary for the ordering process (session cookies). We do not use third-party tracking or marketing cookies.
9. Complaints
If you have a complaint about the processing of your personal data, you can contact us via our contact form.
10. Changes
We reserve the right to change this privacy policy. The date at the top of this policy indicates when it was last updated.